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  1. PRIVACY POLICY NOVO (hereinafter “NOVO” or “We”) values its users and is committed to protecting their privacy. In carrying out that commitment, NOVO has developed this privacy policy (hereinafter, the “Privacy Policy” or “Policy”) that describes NOVO's policies and practices regarding the collection, use and disclosure of personal information collected. By visiting, using and/or registering on this website (hereinafter, the "Website"), you as a user thereof (hereinafter, "You"), accept the practices detailed below. This Policy contains the privacy practices of the Website operated by NOVO, in compliance with the Personal Data Protection Law in Peru Law No. 29733, and its complementary regulations (hereinafter, "LPDP"). 1. Information Collected NOVO receives and stores any information that users provide when browsing the NOVO Website, when using our online services, either by providing them by telephone at our customer service center, by registering as a user, by email information published in the forums, chat groups or comments through which you interact on the Website, when using our application for mobile phones and tablets (the "Application") or in any way when you contract a service with Us. The information collected (hereinafter the "Personal Information") includes -among others- name and surname, address, nationality, telephone number, email address, information about your credit card (such as the credit card number , the name of the cardholder and the expiration date). You may choose not to give Us information, but in general certain information is required about You to carry out transactions on our Website or App, if You choose not to give Us certain information, then You will not be able to contract with Us. In the event that you make a reservation on behalf of a third party, you must previously obtain the consent of said third party before providing us with your Personal Information. Additionally, NOVO may record or control for the purposes of quality control and personnel training, the calls made to our customer service center. Call recordings will be retained for as long as reasonably necessary and subsequently deleted, at NOVO's sole discretion. 2. Other Information Collected To the extent permitted by Law, NOVO may obtain Personal Information about You and add it to the Personal Information You provide to us from affiliated entities, business partners, and other independent third-party sources -such as databases. public, information collected during a telephone conversation with the customer service center and/or through interactive applications. Please note that any information we collect about you may be combined with Personal Information to, for example, help us tailor our communications to your needs and develop new products or services that may be of interest to you. Any Personal Information obtained by NOVO by the means described herein will be treated in accordance with the provisions of this Privacy Policy. As set forth in this Policy below, this Policy does not cover the practices of those third parties from whom we receive information. 3. Authorization for Registration and Processing of Personal Information By visiting, using and/or registering on the NOVO Website and/or Application, you expressly authorize NOVO to register and process your Personal Information for -among others- the following purposes: to carry out the transactions that you have initiated; offer you products and services; invoice processing; responding to your questions and comments; contacting you for customer service purposes, conducting surveys, statistics or analysis on consumer habits or preferences, notifying you by email about service promotions that may be of interest to you unless you do not wish to do so. Likewise, we use credit card information (such as cardholder name, credit card number and expiration date) only for the purpose of means of payment for services requested on the Website and/or Application, including the sending of your data to the final service providers, to manage your reservations and/or purchase requests. Likewise, you can choose for NOVO to remember certain information from your credit card and billing, which will appear automatically when you enter the NOVO r Application. When collecting Personal Information for advertising or direct sales and other similar activities, in Peru NOVO will give you the corresponding treatment as prescribed by art. 28 of the Personal Data Protection Law, Law No. 29733, as well as Supreme Decree 003-2013-JUS, and of the National Authority for the Protection of Personal Data (Control Body of Law No. 29,733). 4. Storage and Transfer of Personal Information. Consent All Personal Information is collected and stored on servers physically located in Peru. NOVO may relocate these servers to any other country, in the future, and may store Personal Information in Peru or in other countries, for backup purposes. By submitting Personal Information on the Website and/or in the Application, you authorize and give your free and informed consent so that, in accordance in Peru with the LPDP and our Privacy Policy, NOVO collects, uses and stores your Personal Information for (i) provide the products and services that you request; and (ii) send you relevant information in a personalized way - including but not limited to the promotion of the services -. In the case of transfer of personal data, it is reported that the recipient of the personal data will assume the same obligations that correspond to the person in charge who transfers the personal data. 5. Custody and Confidentiality of Personal Information Personal Information will be treated with the degree of protection legally required to guarantee its security and prevent its alteration, loss, treatment or unauthorized access. NOVO safeguards your Personal Information according to security and confidentiality standards and procedures imposed in Peru according to the LPDP. NOVO does not transmit, disclose or provide the Personal Information collected to third parties other than the owner of said Personal Information and/or those third parties described in this Policy. In this sense, this Website and the Application take precautions to protect the Personal Information of users. 6. Access to Personal Information by Third Parties You give your unequivocal consent so that NOVO can share the relevant Personal Information of its users with suppliers for the management of your reservations and/or purchase requests that you contract through our Website and/or our Application. NOVO may also share your Personal Information in order to comply with applicable regulations and cooperate with the competent authorities. Finally, access to personal information by third parties will be governed by the opt-out policy described in the immediate following numeral. 7. Opt Out Policy When you transact or register as a user with NOVO, you will be given a choice as to whether you wish to receive newsletters or email alerts about our services. You can modify your choices at any time, through the email configuration of the NOVO page. You will also be given in each email message we send you the opportunity to unsubscribe from receiving emails. 8. Rights of access, cancellation, rectification and opposition of Personal Information Users, holders of Personal Information have recognized and may exercise the rights to access, cancel and update their Personal Information, as well as to oppose the treatment of the same and be informed of the assignments carried out, free of charge at intervals of no less than six months, unless a legitimate interest is accredited for this purpose in accordance with the provisions of article 20 of the LPDP in Peru. The National Directorate for the Protection of Personal Data has the power to deal with complaints and claims that are filed in relation to non-compliance with the rules on protection of personal data. Users guarantee and are responsible, in any case, for the veracity, accuracy, validity and authenticity of the Personal Information provided, and undertake to keep it duly updated. The rights described above are exercised in writing through the presentation of the respective application at Calle Antares 112 – Sol de Vitarte urbanization – Ate - Lima, Peru. In your request, you must indicate your full name and, where appropriate, a document that proves the legal representation of the owner, attach a simple copy of your national identity document, an indication of your email and address that you designate for notifications and a contact telephone number. ; and a clear and precise description of the personal data with respect to which you seek to exercise the right of access, rectification and cancellation and documents that support the change. Once the aforementioned precautions have been complied with, and whenever the request is appropriate, NOVO will notify you if it has proceeded to grant it or if it rejects the request. NOVO has 20 (twenty) business days from receipt of the request to send a response in the case of an access request, and 10 (ten) business days if you request the rectification, update or deletion of your Personal Information 9 Use of the page Keep in mind that when you access the NOVO Website we automatically receive information about you and your computer. For example, we receive information from cookies (see definition below), web beacons (see definition below) regarding your browser and your operating system, the Internet pages you have visited, the links you have seen, the address IP address of your computer and the website that you closed before entering our Website. NOVO uses the information collected primarily to improve your user experience and improve our service. At any time, you can choose not to receive a cookie file by enabling your web browser to reject cookies or to inform you before accepting them. Please note that by refusing to accept a cookie you will not be able to access many of the travel services and planning tools offered by this Website. Also, in order to facilitate transactions on our Website, you may choose to have NOVO save your credit card information. "Cookies" are text files that are automatically downloaded and stored on your computer's hard drive when you browse a page or a specific internet portal, which allow you to save a certain amount of data about your internet activity. Cookies are used in order to know the interests, behavior and demographics of those who visit or are users of our Website and thus better understand their needs and interests and give them a better service or provide them with related information. We will also use the information obtained through cookies to analyze the pages browsed by the visitor or user, the searches carried out, improve our commercial and promotional initiatives, display advertising or promotions, banners of interest, personalize content, presentation and services. "Web beacons" are images that can appear inserted in web pages and websites and have a similar purpose to cookies. Additionally, a Web beacon is used to measure traffic patterns of users from one page to another in order to maximize how traffic flows through the Web.

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